ZAPZ Warranty

Protection for robotics, mobility devices, AI hardware, 5G equipment, and all ZAPZ technology.

Built for families, seniors, schools, nonprofits, and enterprise clients nationwide.

Warranty

Our Warranty Promise

Every ZAPZ device is engineered with precision and backed by a strong warranty. Whether you’re using Smart Box, CYAN AR, uMouse, Mobility V1.0, robotics, or 5G hardware — ZAPZ ensures your technology stays reliable, safe, and ready for everyday use.

  • 1-Year Limited Warranty on all consumer devices.
  • 2-Year Warranty on mobility systems.
  • Enterprise Warranty for schools, nonprofits, and government clients.
  • Robotics Warranty with service-level agreements (SLAs).
  • Fast replacements for defective hardware.
  • Nationwide support for all ZAPZ products.

Warranty Coverage by Product Category

AI Hardware

Smart Box, CYAN AR, uMouse

  • 1-Year Limited Warranty
  • Manufacturing defects covered
  • Free replacement for hardware failure
  • Software updates included

Mobility Devices

ZAPZ Mobility V1.0

  • 2-Year Warranty
  • Joint support system coverage
  • Balance & stabilization system coverage
  • Free repairs for mechanical failure

Robotics

Humanoid Robot, CANINEZ Robot Dog

  • Enterprise Warranty
  • Service-Level Agreements (SLA)
  • On-site support available
  • Priority replacement parts

5G Hardware

Routers, Hotspots, SIM & eSIM

  • 1-Year Limited Warranty
  • Connectivity hardware coverage
  • Free replacement for defective SIM/eSIM
  • Device activation support

Computing Devices

Tablets, Laptops

  • 1-Year Limited Warranty
  • Battery & charging coverage
  • Screen & hardware defect coverage
  • Software support included

Accessories

Cables, mounts, cases

  • 6-Month Warranty
  • Defect replacement
  • Accessory support

What’s Covered

  • Manufacturing defects
  • Hardware failure
  • Connectivity issues caused by device defects
  • Battery failure (within warranty period)
  • Software malfunction caused by ZAPZ systems
  • Robotics mechanical failure (enterprise warranty)

What’s Not Covered

  • Accidental damage
  • Water damage
  • Unauthorized repairs
  • Third-party modifications
  • Damage caused by misuse

How to File a Warranty Claim

Step 1 — Locate Your Serial Number

Find the serial number on your device or packaging.

Step 2 — Submit Your Claim

Use the warranty form to submit your device details and issue.

Step 3 — Ship or Schedule Service

Depending on the device, you may ship it or schedule on-site service.

Step 4 — Receive Replacement or Repair

ZAPZ will repair or replace your device based on warranty eligibility.

Start a Warranty Claim

Submit your device information and our support team will assist you.

Submit Claim