ZAPZ Support Center

Your hub for device activation, robotics assistance, mobility support, 5G troubleshooting, and customer care.

We support families, seniors, private schools, charter schools, nonprofits, and enterprise clients nationwide.

Quick Help

Activate a Device

Smart Box, CYAN AR, uMouse, 5G devices, routers, hotspots, tablets, and laptops.

Start Activation

Robotics Support

Humanoid robot, CANINEZ robot dog, robotics control software, and mobility robotics.

Get Robotics Help

Mobility Support

Mobility V1.0, balance assistance, joint relief systems, and accessibility tools.

Get Mobility Help

5G Internet Support

SIM cards, eSIM, routers, hotspots, and ZAPZ CONNECT 5G plans.

Fix 5G Issues

Support Categories

Account & Billing

Manage your ZAPZ account, update payment methods, view invoices, and handle financing.

Account Help

Financing Support

Questions about monthly payments, approvals, school financing, and nonprofit financing.

Financing Help

Warranty & Repairs

File a warranty claim, request a repair, or schedule a replacement device.

Warranty Help

Enterprise Support

Support for schools, nonprofits, government agencies, and enterprise deployments.

Enterprise Help

Frequently Asked Questions

How do I activate my ZAPZ device?

Insert your SIM or download your eSIM, power on your device, and follow the activation steps.

How do I get robotics support?

Use the Robotics Support portal to request help for humanoid robots or CANINEZ robot dogs.

How do I fix 5G internet issues?

Restart your device, check your SIM/eSIM status, or use the 5G troubleshooting tool.

How do I file a warranty claim?

Visit the Warranty page and submit your claim with your device serial number.

How do schools and nonprofits get support?

Enterprise support is available for bulk deployments, robotics programs, and 5G rollouts.

Contact ZAPZ Support

Need help? Our support team is available for families, seniors, schools, nonprofits, and enterprise clients.

Contact Support